ActiveImage protector provide collect utility, aip_support.vbe, which collects Support Information .
If you require AIP support, you must have two of the following information.

-Serial number
Please let us know the serial number that is listed on the license certificate. 

-Support Information
Please collect support informations in the following procedure.

1) You save the aip_support.vbe to any folder.

2) You run aip_support.vbe in a user of the administrator rights.

3) Aip_support_yyyymmdd_hhmm.zip is created on the desktop after a while.

4) Please send support information to e-mail address(support@netjapan.com).


To collect thhe Support Infomation(Boot environment)
If trouble occurs in the Boot environment, please collect logs.

E WinPE-based Boot Environment
X:\Program Files\ActiveImageProtector\AIP.ini
X:\Program Files\ActiveImageProtector\AIP.log
X:\Program Files\ActiveImageProtector\wpeinit.log
X:\Program Files\ActiveImageProtector\LOGS


E Linux-based Boot Environment
Run the following command.
# Aipmng --support

"AipSupportInfo_ <current date> _ <current time>.tgz" is created on /opt/NetJapan.

Please send it.
