We are Diing. Diing is part of the Diing, Inc. which includes Diing international and Diing Direct. We only use your information where we have a legal basis to do so. This Privacy Policy will help you understand what information we collect, how we use it and what choices you have when you play any of our games or use any of our apps, use our websites, buy merchandise from us, or take part in live events and promotions (the “Services“).

What data do we collect?

We need to collect and use certain Personal Data to provide our services to you. We collects the following data:

• Personal identification information. Some of our Services require you to register with us or sign up for an account before you can use them. Where this is the case, you provide us with information including your name, email, address, phone number, etc. DIING collect and use this information in order to authenticate you when you register an account and use our Services, to make sure you are eligible and able to receive our Services, and so that you receive the correct version of Services.
• Activity data. Some of our Services require your device location and your fitness activity data, such as Step Count and Distance Walked.

How do we collect your data?

You directly provide we with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services. Where this is the case, you provide us with information including such as your name and email to use on our Services. We collect and use this information in order to authenticate you when you register an account and use the Services, to make sure you are eligible and able to receive the Services, and so that you receive the correct version of the Services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser's cookies. Insofar as cookies collect Personal Data, we will process it only based on your explicit consent, in anonymized form.
• Use any of our apps. We use background activity tracking to provide you certain functionalities in our Services such as in-game items and in-game records tied to your fitness activity level or location. You can change your mind and turn off background activity tracking at any time in your device settings or in-app settings. With your permission we use your device’s health app (Apple HealthKit if you use an Apple device, or Google Fit if you use an Android device) to collect your fitness activity data: we read and/or write your fitness activity data to your device’s health app to operate background activity tracking and to ensure you get “credit” in your device’s health app for all of the walking you do while playing our games. We do not use data collected through Apple Health Kit or through Google Fit for marketing or advertising purposes. Our Services cannot read from or write to your device’s health app without your consent. You can change your mind and disable our access to any type of fitness activity data at any time in your Apple Health or Google Fit app settings on your device.

How will we use your data

We collects your data so that we can:

• Process your order, manage your account.
• Use your contact information, namely your email address in order to communicate with you to provide technical and customer support.
• Email you with special offers on other products and services we think you might like.
• Provide a gameplay experience tied to your fitness activity data with your permission. We collect and use your fitness activity data as you use our services, including how many steps you walked or how long you walked. Our services include games whose feature is to provide a gameplay experience tied to your real world activities, so we need to know your physical activity status to optimize the game for you.

When we processes your order, it may sned your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

We securely store your data at Amazon Simple Storage Service. You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other members of the Diing Group.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Diing for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Diing correct any information you believe is inaccurate. You also have the right to request Diing to complete information you believe is incomplete.

The right to erasure - You have the right to request that Diing erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Diing restrict the processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Diing transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.

How do I delete my account

Keep in mind that, while our systems are designed to carry out our deletion practices automatically, we cannot promise that deletion will occur within a specific timeframe. There may be legal requirements to store your data and we may need to suspend those deletion practices if we receive valid legal process asking us to preserve content, if we receive reports of abuse or other Terms of Service violations, or if your account, content created by you, or content created with other users is flagged by others or our systems for abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org

How do we use cookies?

We use uses cookies in range of ways to improve your experience on our website, including:

• Understanding how you use our website

What type of cookies do we use?

These are a number of different types of cookies, however, our website uses:

• Functionality - We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Diing's website may contains links to other websites. Our privacy policy applies only to our website, so if you click on a like to another website, you should read their privacy policy.

Changes to our privacy policy

We keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 Feb 2023.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: service@diing.com